Frequently Asked Questions
Everything you need to know about our magical world of sweets.
How long do the sweets stay fresh?
Our sweets are handcrafted fresh daily. Most of our mithai has a shelf life of 5 to 10 days when stored in a cool, dry place. For specific details, please check the 'Best Before' date on each individual box.
Do you offer nationwide shipping across India?
Yes, we ship our treats to over 25,000 pin codes across India. Deliveries within Mumbai are typically completed within 24 hours, while outstation orders take 2 to 4 business days.
Are your products vegetarian and eggless?
Absolutely! All the sweets and snacks at Bombay Sweet Shop are 100% vegetarian and contain no egg. We also have a selection of vegan-friendly options clearly marked on our menu.
Can I customize a gift box for a special occasion?
We love celebrations! You can build your own box by selecting your favorite treats, or contact our concierge team for bulk corporate gifting and wedding favors with personalized packaging.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 2 hours of delivery with a photo, and we will make it right.
How should I store my sweets after opening?
To maintain the best texture and flavor, we recommend keeping the box in a cool, dry place away from direct sunlight. While most items don't require refrigeration, our milk-based sweets stay freshest when chilled.